keputusan Platform Privacy Notice

This page describes what data we collect when you use keputusan and how we keep that data protected. We operate an online gaming and sportsbook platform serving users across supported jurisdictions. When you open an account, deposit funds, place bets on Liga 1 or Champions League fixtures, play slot games, or use our live-dealer tables, you share personal information with us. We take data security seriously and outline below exactly what we collect, how we use it, and who has access to it.

Our privacy approach is simple: we collect only what we need to run the platform, verify your identity, process your payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, and comply with local regulations. We do not sell your data to marketing companies. We do not share your betting history or account balance with third parties without your permission, except where law requires it.

Read this notice carefully. If you have questions about how we handle your information, contact our support team through your account help menu.

What Data We Collect on keputusan

Account registration and identity verification

When you open an account on keputusan, we collect your email address, chosen username, and password. We also collect your full name, date of birth, and national identification number (or passport number if you are a non-resident). This information is required to verify your identity and prevent fraud and money-laundering.

We store this information encrypted on our servers. We compare your identity documents (uploaded during account verification) against government and third-party verification databases to confirm you are who you claim to be. Once verification is complete, we retain your documents according to legal requirements—typically for a set period after account closure.

Payment and transaction data

When you deposit funds into keputusan, we record the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the transaction date and time, and the payment processor's confirmation code. We do not store your full bank card numbers or wallet credentials; payment processors handle that data separately. We retain transaction records for accounting, tax, and dispute-resolution purposes.

When you withdraw funds from keputusan, we collect the same transaction data—destination account, amount, date, and processor reference. Withdrawals are processed to your original payment method for security.

Betting, gaming, and activity logs

We log every action you take on keputusan: every sportsbook selection (Liga 1, Piala Indonesia, Piala AFF, Champions League, MotoGP, badminton, esports), every slot spin, every live-dealer hand, and every card game. This log includes the bet amount, the market or game, the outcome, and the settlement. We use this data to:

• Settle bets and credit or debit your account correctly.
• Detect fraud, collusion, or attempts to exploit game mechanics.
• Respond to your account inquiries and disputes.
• Understand usage patterns and improve our platform.
• Meet legal and regulatory obligations in your jurisdiction.

Device and access information

We collect data about how you access keputusan: your IP address, the type of device (smartphone, tablet, computer), your browser or app version, and the country or city from which you log in (inferred from your IP). We use this data to secure your account against unauthorized access and to monitor for suspicious login patterns.

Communication and support data

When you contact our support team—via email, in-app chat, or help form—we record your message, our response, and any attachments. We keep these records to resolve disputes, improve customer service, and train our team. Support conversations may be logged for quality assurance.

How We Use and Protect Your Data on keputusan

Data use and sharing

We use your data primarily to operate keputusan and serve your requests. We do not sell or rent your personal information to advertisers, marketing companies, or data brokers. We may share data with:

• Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet to process your deposits and withdrawals.
• Identity verification vendors: Third-party services that check your documents against government records.
• Legal authorities: Government agencies, law enforcement, or courts, if required by law or court order.
• Fraud prevention services: Third parties who help us detect money-laundering and account abuse.

Our servers may be located outside your jurisdiction. This means your data may be stored and processed in countries other than Indonesia. By using keputusan, you accept this international data transfer.

Data security

We protect your data using industry-standard encryption, firewalls, and access controls. Our systems undergo regular security audits. Not all threats can be eliminated, however, and we do not guarantee absolute security. You are responsible for keeping your login credentials confidential.

Your rights and data deletion

In many jurisdictions, you have the right to request a copy of your personal data, to request that we correct inaccurate information, or to request deletion of your account and associated data. We honor these requests within legal limits. However, we may retain data longer if required by law (for tax, anti-money-laundering, or fraud-investigation purposes).

To request a copy of your data, ask for a correction, or request deletion, contact our support team. We will respond within a standard timeframe and explain any data we must retain for legal reasons.

Cookies and tracking

We use cookies to store your login session, language preference, and theme settings on your device. These are functional cookies necessary for keputusan to work. We do not use cookies to track you across other websites. You can disable cookies, but this may affect your experience on keputusan.

Third-party links

keputusan may contain links to external websites (for league information, sports news, or payment processor sites). We do not control these external sites or their privacy practices. Review their privacy notices before you share data with them.

Updates to this privacy notice

We may update this notice to reflect changes in our practices or legal requirements. If we make material changes, we will notify you via email or your keputusan account. Continued use of keputusan after a change takes effect means you accept the updated notice.

Contact keputusan

If you have questions or concerns about how we handle your data, contact our support team through your account help menu. You can also reach out if you believe we have mishandled your information or if you wish to exercise your data rights.

Our commitment is to keep your data secure and use it only for legitimate keputusan operations. Whether you access keputusan from Jakarta, Surabaya, Bandung, or Medan, or you deposit via mobile banking, local payment, online payment, or your bank, your personal information receives the same level of protection. We respect your privacy and comply with all applicable data-protection laws in the jurisdictions where we operate.